1. What Information Do We Collect?
When you visit our Website, you may provide COURSE CLOUD LLC
with two types of information: (1) personal information you knowingly choose to disclose, which is collected by us on an individual basis, and (2) website use information collected on an aggregate basis as you and others browse our Website. The latter type of information may be considered personal information to the extent it identifies you as an individual.
(1) Personal Information You Choose to Provide
If you choose to access the Website and/or to purchase certain products or services from us, you may need to give personal information and/or authorization for us to obtain your personal information from various third-party sources, such as credit reporting agencies and other credit services. For example, you may need to provide the following information:
Email address and other email information
Credit card number and other information
Personal phone number
Credit or debit card information
Other personal information
If you choose to correspond further with us through email, we may retain the content of your email messages to us together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received through our Website or by mail and telephone.
In addition to providing the foregoing information, when you enroll in our online programs, we collect certain additional personal information, including, but not limited to: which courses you have started and completed, your exchanges with instructors and/or other users of the courses, and materials submitted to satisfy program requirements.
(2) Website Use Information
We may collect certain types of information electronically when you interact with our Website, emails, social media accounts, online advertising or through technologies. The information helps us understand what actions you take on the Website and allows the Website to work correctly.
Similar to other commercial websites, our Website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one webpage to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related webpages. This makes it easier for a user to move from webpage to webpage and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our Website users’ browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our webpages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you, although they do permit us to send focused online banner advertisements or other such responses to you.
Collection Through Other Technologies, Third-Party Agencies, and Tracking
We may collect personal information through the following other technologies:
Google Analytics: Our advertising agencies may use Google Analytics, which allows them to see information on user website activities, including, but not limited to, page views, source and time spent on our Website. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to individuals. You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out page.
Google Ads: ABC uses Google Ads Remarketing to advertise ABC across the Internet and to advertise on third-party websites (including Google) to previous visitors to the Site. Google Ads remarketing will display ads to you based on what parts of the Site you have viewed by placing a cookie on your web browser. It could mean that ABC advertises to previous visitors who haven’t completed a task on the Site or this could be in the form of an advertisement on the Google search results page, or a website in the Google Display Network. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is only used to indicate to other websites that you have visited a particular page on the Site, so that they may show you ads relating to that page. If you do not wish to participate in ABC’s Google Ads Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You may delete or disable certain of these technologies at any time via your browser. However, if you do so, you may not be able to use some of the features on our Website.
2. How Do We Use the Information That You Provide to Us?
We may use your personal information to provide you with our products, services, programs and other offers, to manage our business operations, to communicate information and offers we think might interest you, to generally enhance your customer experience, and as otherwise permitted or required by law. Broadly speaking, we may use your personal information for the following purposes:
to manage our business operations, including processing applications for online courses, creating a student account, and authenticating your identify;
to respond to an inquiry, to send you materials, and to otherwise communicate with you by email, phone or mail;
to provide customer service, products and/or services to you;
to customize the content that you see on our Website;
to conduct market research and data analytics by tracking and analyzing current or previously collected information;
to market and otherwise make available other products and services to our customers and prospective customers;
to notify you about important changes to our Website, new products, services and special offers we think you will find valuable;
to meet our contractual, legal and regulatory obligations.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new products, services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending an email to firstname.lastname@example.org
Limiting Use of Personal Information
Our corporate values, ethical standards, policies and practices are committed to the protection of customer personal information. In general, our business practices limit employee access to personal and confidential information, and limit the use and disclosure of such information to authorized persons, for authorized processes and transactions.
3. To Whom Do We Disclose The Information That You Provide To Us?
Sharing Information with Strategic Partners
If we enter into strategic marketing alliances or partnerships with third parties, we will not share any personal information about our customers or potential customers.
Do We Disclose Information to Outside Parties?
We may hire service providers, which may be affiliates, to perform services on our behalf. This may include, without limitation, a person or an organization retained by us to perform work on our behalf, including for marketing research, customer service and web-related services, and quality control assessment. We provide them with a limited amount of information which is necessary in order for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide.
We may also disclose personal information to outside parties in the following circumstances:
In connection with a sale or transfer of business or assets, an amalgamation, reorganization or financing of parts of our business (including the proceedings of insolvency or bankruptcy). In the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information, in compliance with applicable laws.
When legally compelled to do so in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or inquiry, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
To our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights.
When we have reasonable grounds to believe that such disclosure is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by law.
Where otherwise permitted or required to do so by law.
To the extent permitted by law, we may also provide aggregate information about our customers, potential customers, sales, website traffic patterns, and related website information to our affiliates or other reputable third parties, but this information will not include personally identifiable information.
4. How We Manage Consent
If you choose not to provide us with certain personal information or if you withdraw your consent, where such withdrawal is available, we may not be able to offer you the products, services or programs that you requested or that could be offered to you.
5. How Can You Access and Correct Your Information?
You may request access to your personally identifiable information that we collect through our Website and maintain in our database, subject to legal restrictions, by emailing us at email@example.com You can also request to update, add or remove your personal information at any time by emailing us at the above email address. It is your responsibility to provide accurate, correct and complete information.
6. How We Store and Safeguard Personal Information
We take the security of your personal information very seriously and are committed to protecting your privacy by using a combination of administrative, physical and technical safeguards implemented by us.
We employ organizational, physical and technological measures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. These measures include access restrictions, encryption, and personnel training concerning the importance of preserving the privacy, confidentiality, and security of the personal information collected. These safeguards also apply when we dispose of or destroy your personal information.
Please be careful whenever sending personal information to us electronically. Please note that transmissions over the Internet are never completed protected or exempt from error. It is the reason why we cannot guarantee the security of the information transmitted electronically since such transmissions are conducted at your risk and peril. More specifically, an email sent to our Website or from our Website cannot be protected. We recommend that you keep this in mind when you determine the nature of the information transmitted electronically. Moreover, when you use them, the protection of your login, password and other special access elements of our Website is your exclusive responsibility. Please ensure that they are kept confidential.
7. Retention of Personal Information
Personal information will be retained only as long as necessary for the fulfillment of the purposes for which it was collected and for which consent was received, unless otherwise authorized or required by law. Subject to the foregoing, personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous.
8. Transfer of Personal Information Outside of The Country
Your personal information may be stored and/or processed by us or by our services providers outside of your country of residence. We uses reasonable safeguards, such as contractual requirements, to ensure that our service providers protect your personal information wherever it is used or stored.
As a result of the foregoing, when your personal information is used, access, stored or processed in a country other than your country of residence, it may be subject to the laws of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
It is neither our goal nor our intention to collect personal information concerning persons under the age of majority in their state, province or territory of residence without their parent or legal guardian’s consent. We do not knowingly provide any personal information collected from such persons, regardless of its source, to any third party for any purpose whatsoever. Notwithstanding the foregoing, it is possible that we nevertheless collect such information if same is provided to it.
We therefore encourage parents to inform their children about the possible consequences of using our Website and disclosing information through the Website. We will not assume any responsibility with respect to the use of our Website or disclosure of information via our Website by children.
MINORS ARE HEREBY REQUIRED TO OBTAIN THE PERMISSION OF THEIR PARENT OR LEGAL GUARDIAN BEFORE PROVIDING ANY PERSONAL INFORMATION TO US
10. What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website.
12. How to Contact Us
COURSE CLOUD LLC
405 Kerry Drive
Clearwater, FL. US 33765